Refund policy

At Athena Vitality, our commitment is to provide our valued customers with high-quality natural remedies and impeccable service. We understand that occasional issues may arise with orders, and we aim to address them promptly and fairly through our refund policy.

1. Eligibility for Refund:

Customers are eligible for a full refund or product replacement within 30 days of receiving their order if any of the following conditions are met:

• The customer received the wrong product.
• The product received has an incorrect volume (size).
• There is an obvious issue with the product, affecting its quality or usability.

2. Process for Refund or Replacement:

To initiate a refund or request a replacement, customers can reach out to us via:

• Our official email address: contact.athenavitality@gmail.com.
• The ChatBox located in the bottom right corner of our website screen.
• Submitting the form via the "Contact Us" page on our website.

Upon receiving the request, our customer service team will assist in resolving the issue promptly.

3. Unintentional or Incorrect Orders:

In cases where the order was placed unintentionally or the customer purchased the wrong product, the following steps will be taken:

• Customers must contact us via email or the ChatBox within 7 days of receiving the product.
• If the product remains intact and unopened, customers may return it at their own expense.
• Upon receiving the returned product, we will process a refund or arrange for a replacement, as per the customer's preference.

4. Resolution Timeframe:

We strive to resolve refund and replacement requests in a timely manner. Upon contacting us with an eligible issue, customers can expect a response within 1 business day, detailing the steps for resolution.

5. Shipping and Handling:

For issues related to incorrect orders or product quality, Athena Vitality will cover the shipping expenses associated with returning the product or sending out a replacement.

6. Documentation and Communication:

To ensure a smooth resolution process, customers are encouraged to provide clear documentation of the issue, such as photographs or detailed descriptions. Open communication with our customer service team via email, ChatBox, or the "Contact Us" page on our website is essential for expediting the refund or replacement process.

7. Final Discretion:

Athena Vitality reserves the right to assess each refund or replacement request on a case-by-case basis. We may require additional information or evidence to validate the claim before proceeding with the resolution.

Contact Information:

For any inquiries or assistance regarding refunds, replacements, or other concerns, please reach out to us via email at contact.athenavitality@gmail.com, the ChatBox on the bottom right corner of our website screen, or by submitting the form via the "Contact Us" page on our website. Our dedicated customer service team is available to assist you.